Training Packages - Supervision & Management

Full immersion into staff supervision. For clients who desire full mastery over this skill.

Course Schedule Built Into this Package >>>

Effective Staff Supervision

Duration: 2 DAYS
A

Influence & Persuasion Skills

Duration: 1 DAY
D

The Art of Delegation

Duration: 1 DAY
B

Coaching Your Direct Reports

Duration: 1 DAY
E

Conflict Management Tactics

Duration: 1 DAY
C

Effective Staff Supervision

Course Outline (2 days)
  • Making the transition into leadership
  • Core responsibilities of an effective supervisor
  • Key attitudes & behaviors
  • Workplace goals & planning
  • Communication strategies – active listening skills/techniques
  • Giving & receiving feedback and providing clear instructions
  • Managing workplace conflict and difficult situation
  • Managing performance
  • The Situational Leadership Model
  • Coaching team members
  • Workplace delegation

The Art of Delegation

Course Outline (1 day)
  • Why delegate?
  • Choosing the appropriate person
  • Conducting a delegation meeting
  • Giving clear instructions
  • Monitoring the process
  • Giving feedback
  • Mastering the art of delegation

Conflict Management Tactics

Course Outline (1 day)
  •     Defining different types of conflict
  •     The Thomas-Killmann Conflict Model
  •     Possible goals in conflict
  •     The Johari Window
  •     Stages of conflict
  •     Applying the Personal Conflict Resolution Model
  •     The role that communication plays in conflict resolution- active listening, paraphrasing, questions and body language
  •     The resolution of conflict
  •     Managing conflict between others

Influence & Persuasion Skills

Course Outline (1 day)
  • What is influencing
  • Understanding the true art of persuasion (persuasive behaviours)
  • Getting off on the right foot with others, utilising the Lens of Understanding
  • Your influencing style
  • Presentation tools, technique & strategies
  • Using appropriate power levers to influence and persuade
  • Influencing in groups

Coaching Your Direct Reports

Course Outline (1 day)
  •     Defining workplace coaching
  •     Coaching styles and principles
  •     The manager as a coach
  •     The core fundamental skills required
  •     Formulating a coaching conversation with GROW
  •     Creating a positive coaching environment
  •     Your step-by-step strategy for success
  •     Effective questioning and listening techniques
  •     Identifying opportunities for coaching

Your Leadership Package Includes: