Training Packages - Supervision & Management
Full immersion into staff supervision. For clients who desire full mastery over this skill.
Course Schedule Built Into this Package >>>
Effective Staff Supervision
Duration: 2 DAYS
A
Influence & Persuasion Skills
Duration: 1 DAY
D
The Art of Delegation
Duration: 1 DAY
B
Coaching Your Direct Reports
Duration: 1 DAY
E
Conflict Management Tactics
Duration: 1 DAY
C
Effective Staff Supervision
Course Outline (2 days)
- Making the transition into leadership
- Core responsibilities of an effective supervisor
- Key attitudes & behaviors
- Workplace goals & planning
- Communication strategies – active listening skills/techniques
- Giving & receiving feedback and providing clear instructions
- Managing workplace conflict and difficult situation
- Managing performance
- The Situational Leadership Model
- Coaching team members
- Workplace delegation
The Art of Delegation
Course Outline (1 day)
- Why delegate?
- Choosing the appropriate person
- Conducting a delegation meeting
- Giving clear instructions
- Monitoring the process
- Giving feedback
- Mastering the art of delegation
Conflict Management Tactics
Course Outline (1 day)
- Defining different types of conflict
- The Thomas-Killmann Conflict Model
- Possible goals in conflict
- The Johari Window
- Stages of conflict
- Applying the Personal Conflict Resolution Model
- The role that communication plays in conflict resolution- active listening, paraphrasing, questions and body language
- The resolution of conflict
- Managing conflict between others
Influence & Persuasion Skills
Course Outline (1 day)
- What is influencing
- Understanding the true art of persuasion (persuasive behaviours)
- Getting off on the right foot with others, utilising the Lens of Understanding
- Your influencing style
- Presentation tools, technique & strategies
- Using appropriate power levers to influence and persuade
- Influencing in groups
Coaching Your Direct Reports
Course Outline (1 day)
- Defining workplace coaching
- Coaching styles and principles
- The manager as a coach
- The core fundamental skills required
- Formulating a coaching conversation with GROW
- Creating a positive coaching environment
- Your step-by-step strategy for success
- Effective questioning and listening techniques
- Identifying opportunities for coaching
Your Leadership Package Includes:
- 6 days training on a flexible delivery schedule
- 45 plus hours of learning
- Personality & assessment profiling
- Trainer led skills gap analysis
- Tailored participant training plan
- Post workshop coaching