Conflict Management Tactics

Course Overview

This Conflict Management training presented by the Aptitude Management team will enable participants to better handle conflict that often breakouts out between colleagues.

As a chosen methodology, this training follows a “win-win” strategy which helps to sustain a positive team culture.

This Conflict Management Training Will Help Participants

• learn about different forms of conflict and pick an appropriate response.
• Get a better understanding of why parties are in conflict and what the real causes are.
• Avoid adding fuel to the fire so to speak by incorrectly addressing the problem.
• Better understand the different phases of conflict and what to do in each each phase.
• Learn about agreement frames and how they can assist in your resolution efforts.
• Utilise techniques for dealing with emotionally charged individuals that risk toxic outcomes.

Enhance Assertiveness

• Begin to work on and improve your assertive nature.
• Take back your power and stick up for others.
• Get challenging people to buy into your suggestions.
• Demand more respect in general.

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Topics Covered

• Defining different types of conflict
• The Thomas-Killmann Conflict Model
• Possible goals in conflict
• The Johari Window
• Stages of conflict
• Applying the Personal Conflict Resolution Model
• The role that communication plays in conflict resolution- active listening, paraphrasing, questions and body language
• The resolution of conflict
• Managing conflict between others

Program Framework

All Aptitude courses are conducted through our Program Framework consisting of:

• Workshop booking consultation
• Trainer led skills gap analysis
• Tailored participant training plan
• Post workshop coaching